Welcome to Florist Orpington’s online flower delivery services. By placing an order through our website, you agree to comply with and be bound by the following Terms & Conditions. These terms are designed to ensure clarity between us (the Seller) and you, the customer, throughout your flower delivery experience in Orpington and surrounding areas. Please read them carefully before placing your order. If you have any questions, refer to these Terms & Conditions as your principle guide for our services.
These Terms & Conditions apply to all online purchases of flower products and related goods or services facilitated by Florist Orpington, whether for delivery or collection, throughout Orpington and the surrounding areas. By making use of our website and ordering our products, you acknowledge and accept these terms as binding. If you do not agree with these Terms & Conditions, you are advised not to proceed with a purchase.
2.1. Placing an Order
Your order becomes valid when you submit your order and payment in full via our website. A summary of your chosen flower arrangements, delivery details, and price will be displayed before you confirm your order.
2.2. Order Confirmation
Upon submitting an order, you will receive an automatic acknowledgment confirming we have received your preliminary instructions. This acknowledgment does not signify acceptance of your order but confirms our receipt. Acceptance of your order and completion of the contract will occur when you receive our dispatched notification or upon delivery of the product, whichever occurs first.
2.3. Order Amendments
Should you wish to alter your order details or delivery date, please notify us promptly. While we strive to accommodate changes, we cannot guarantee amendments after your order has entered the preparation or dispatch process, especially with perishable goods such as flowers.
2.4. Product Substitution
Due to seasonal variations and supply circumstances, some flower varieties or packaging materials may not be available at certain times. In such cases, we reserve the right to substitute any item with one of equal or greater value and quality without prior notice, while maintaining the overall style, theme, and colour scheme of your chosen arrangement.
3.1. Product Pricing
All product and delivery prices displayed on our website are shown in GBP (£) and include VAT where applicable. Prices may be subject to change at any time, but such changes will not affect orders that have already been confirmed.
3.2. Payment Process
Payment for orders must be received in full at the time of placing your order. We accept major credit and debit cards and other payment methods as indicated at checkout. Your order will not be processed or dispatched until payment has cleared.
3.3. Security
We implement industry-standard measures to keep your payment information secure. Please review our Privacy Policy for more information regarding how your data is processed and protected.
4.1. Delivery Locations
We deliver throughout Orpington and surrounding areas as indicated on our website. In rare instances where a delivery address falls outside our usual delivery limits, we will advise you promptly and may cancel your order if necessary, issuing a full refund.
4.2. Delivery Timescales
Standard delivery times are as indicated during checkout. While we will always endeavour to deliver on your requested date and within specified time windows, all dates/times are estimates and not guaranteed. Your acceptance of these terms acknowledges potential delays, especially during peak periods such as Valentine’s Day, Mother’s Day, or adverse weather conditions.
4.3. Failed Deliveries
If no one is available to accept delivery at the recipient’s address, we may leave the flowers with a neighbour or in a safe place, or attempt another delivery or collection as appropriate. We accept no liability for loss or damage once the delivery has been deemed delivered as per these arrangements.
4.4. Delivery Instructions
You are responsible for providing full and accurate delivery information. We cannot be held liable for late or failed deliveries arising from incorrect or incomplete address details.
5.1. Right to Cancel
You may cancel your order for a full refund if notice is provided at least 24 hours prior to the scheduled delivery or collection date. Because flowers are perishable goods and arrangements are tailored to your specifications, we regret that cancellations or refunds may not be possible for orders cancelled less than 24 hours before the scheduled delivery, except in exceptional circumstances at our discretion.
5.2. How to Cancel
To request a cancellation, please contact us via the methods indicated on our website. Refunds, where applicable, will be made by the original payment method within 5 to 7 working days of confirmation of cancellation.
5.3. Order Amendments
All requests to change order details must be made as soon as possible. We will make reasonable efforts to accommodate changes but reserve the right to refuse amendments after the order has been prepared or dispatched.
6.1. Perishable Goods Policy
Due to the perishable nature of our products, we do not accept returns. In the unlikely event your flowers arrive damaged or in poor condition, please notify us within 24 hours of receipt with a clear description and photographic evidence. Upon verification, we may offer a replacement or issue a refund or credit at our discretion.
6.2. Non-Perishable Goods
Non-perishable items such as vases or other gifts may be returnable within 14 days in accordance with your statutory rights. Items must be unused, in their original packaging, and accompanied by proof of purchase. Your statutory rights are not affected.
7.1. Our Responsibility
Florist Orpington will supply products of satisfactory quality and as described, subject to seasonal availability and substitution policies. Our liability for any legitimate claims will be limited to the replacement value of the product or a refund, at our discretion.
7.2. Excluded Liability
We accept no liability for loss or damage where:
(i) The recipient cannot be identified or is unavailable at the delivery address on the delivery date.
(ii) Incorrect or insufficient delivery information is provided.
(iii) Flowers are damaged after delivery due to being left in an unsuitable location as directed by the customer.
(iv) There is any indirect or consequential loss arising out of your purchase or use of our products.
Nothing in these Terms & Conditions will limit or exclude our liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any matter for which it would be unlawful to exclude or restrict liability.
8.1. Appropriate Use
You agree to use our website and services only for lawful purposes and not to misuse them, interfere with, or disrupt the provision of our service.
8.2. Order Information
You confirm that all information given when placing your order is accurate, complete, and not misleading. It is your responsibility to check order details before submitting.
All content, images, product designs, and other intellectual property displayed on our website remain the property of Florist Orpington or its licensors. No content may be copied, reproduced, or used without our express written consent.
We will not be liable for any delay or failure in performance due to events outside our reasonable control, including but not limited to acts of God, strikes, fire, flood, adverse weather, pandemics, or supplier failures. In such cases, we will endeavour to notify you and fulfil your order as promptly as possible once circumstances permit.
We reserve the right to amend these Terms & Conditions from time to time. Any updates will be made available on our website. It is your responsibility to review the current terms before placing each order. Continued use of our website and services constitutes acceptance of any amended terms.
These Terms & Conditions and any contract formed under them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the English courts.
13.1. Severability
If any provision in these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
13.2. Waiver
Failure or delay by either party in enforcing any provision of these Terms shall not be deemed a waiver of that or any other provision.
13.3. Third Party Rights
Any contract formed under these Terms is between you and Florist Orpington. No other party shall have any right to enforce its terms.
If you have any queries regarding these Terms & Conditions, your order, or our services, please consult our website. Our team is dedicated to ensuring your flower delivery experience across Orpington and the greater area is both reliable and enjoyable.
Note: These Terms & Conditions apply to online flower delivery customers located in Orpington and its surrounding areas, ensuring a transparent, secure, and satisfactory service for all our valued clients.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Orpington , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Orpington .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
