At Florist Orpington, we take immense pride in delivering beautifully fresh flowers to every customer across Orpington and the surrounding areas. We work closely with trusted growers and suppliers to guarantee flower freshness and quality with each order. As a dedicated local florist serving households and businesses nearby, your satisfaction is our top priority.
We make every effort to ensure that your flowers arrive looking their best. In the unlikely event that your flower delivery arrives damaged or not as ordered, please let us know as soon as possible on the day of delivery. We kindly ask that you take clear photos of the flowers and their packaging upon arrival, so we can quickly assess and resolve the issue.
We guarantee that your Florist Orpington bouquet will be fresh for a minimum of five days from receipt, provided care instructions are followed. Occasionally, certain delicate flowers may have a naturally shorter vase life. If you are unhappy with the freshness of your flowers within this window, please notify us promptly with supportive images and a brief description of the issue, and we will be happy to help.
If your flowers arrive damaged, wilted, or not as described and you contact us within 24 hours of delivery, we offer either a prompt replacement or a full refund, depending on your preference and the specific circumstances. If you choose a replacement, we will arrange for a fresh bouquet to be delivered at the earliest opportunity. Refunds will be processed using the original payment method once your claim is verified.
We strive to deliver excellent service but understand that occasionally things can go wrong. If you wish to make a complaint, please contact us with details of your issue, supporting images if available, and your order information. Complaints will be acknowledged within 48 hours and investigated thoroughly. We aim to resolve all complaints as swiftly as possible and will keep you updated throughout the process.
Florist Orpington is proud to be a trusted, reputable florist in the local area. We have served countless homes and businesses, building our reputation for reliability and fresh, high-quality flowers. Our returns, refunds, and complaints policy is designed to give you complete confidence when ordering from us. Your satisfaction truly matters, and we are always here to help with any concerns about your floral order.
If you have any questions or require assistance with your order, please get in touch. Thank you for choosing Florist Orpington.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
